Vaccinations
All animals must have completed their complete course of vaccinations at least two weeks prior to arrival. This includes ‘restarts’ after vaccinations have lapsed.
Vaccination requirements
Payments
We take payment on departure. You can pay with cash, card (including Amex) or by bank transfer. The full amount is due on collection, and we will charge for each part of a calendar day for which a dog is on the premises, which means an overnight stay will be charged as two days.
Deposits, changes and cancellations
We do not take a deposit, nor do we charge for cancellations. We only ask that if you do need to make a change or cancel a booking that you tell us as soon as you know so that we can look to resell the space.
We do not charge to alter bookings but, again, we ask that you tell us as soon as possible.
We understand that in these uncertain times travel plans can go awry without notice. We only ask that you try to let us know as soon as possible if you find yourself stranded on an airfield in Ulaanbataar - please take our number & email address with you!
Where we feel that you have behaved unreasonably around cancellations and changes, we reserve the right to charge a deposit for future bookings. In exceptional circumstances we reserve the right to remove you from our books.
Medical treatment
We have a duty per s9(2)(e) Animal Welfare Act 2006 to ensure that animals under our care are protected from pain, suffering, injury and disease.
While we will always make best efforts to contact owners before seeking veterinary treatment, we will not delay treatment to do so. The cost will be borne by the owner. We will either pass on the cost in your final bill, or we will ask the vet to invoice directly.
Where it is not practicable to contact your preferred vet we will use our family vets at Coomara, in Carlisle.
We do not receive a referral fee from any practice.
CCTV
CCTV operates on these premises for the purposes of crime prevention and public safety. We are registered with the Information Commissioner’s Office.